Cryptocurrency Buying & Selling Process
Step by step, from the price quote to confirmation on the blockchain.
Buying and selling, side by side
When you buy crypto
Get a price
Our “We sell” price applies. Call to confirm it live.
Verify your identity
Bring valid photo ID.
Confirm your wallet
We check your address and network with you.
Pay
In cash or by wire from your own account.
Receive
We send the crypto and share the transaction ID.
When you sell crypto
Get a price
Our “We buy” price applies. Call to confirm it live.
Verify your identity
Bring valid photo ID.
Confirm our deposit address
Only ever use the address we confirm in person or by phone.
Send and wait
We wait for the network to confirm your transfer.
Get paid
In cash at our office, or by wire to your bank.
The checks on every crypto trade
Identity verification
Required for virtual currency transactions and your best protection against impersonation.
Address verification
Every address is read back and confirmed before anything is sent.
Network confirmation
We agree the exact network, such as TRC-20 or ERC-20, in advance.
Risk screening
Transactions are screened as Canadian anti-money-laundering rules require.
How long it takes
Blockchain transfers are fast, but each network confirms at its own pace.
- Bitcoin
- New blocks arrive about every 10 minutes, so confirmation can take longer
- Ethereum and ERC-20
- Usually a few minutes
- TRON and TRC-20
- Usually within minutes
Understand the risks
Cryptocurrency prices can move quickly and by large amounts. Blockchain transfers cannot be reversed once sent, so a wrong wallet address or network can mean a permanent loss. Only buy or sell digital assets you understand, and always confirm the address and network with us before sending.
Ready to start?
Call for a live price and we’ll guide you through each step.