Currency Exchange Process
From your first question to cash in hand: how a currency exchange with us works.
The exchange, step by step
Check today’s rate
Look up our currency rates. “We buy” applies when you sell us a currency; “We sell” when you buy one.
Call to confirm
For larger amounts, call ahead. We confirm the rate and make sure the currency is ready.
Visit us with your ID
Bring valid photo ID if your transaction needs it. See required documents.
We count and check
Your cash is counted and checked in front of you, and the final amount confirmed.
Collect your currency and receipt
Count your currency before you leave and keep the receipt for your records.
In person or by wire
In person
- Visit our office during business hours
- Pay and receive in cash
- Everything completed at the counter
- Receipt handed to you on the spot
By wire transfer
- Confirm the rate by phone
- Send funds from an account in your name
- We release your currency once funds arrive
- Wire transfer rates are listed separately
Process questions
What if the rate changes while I travel to you?
Call before you leave. For larger amounts we can tell you whether the quoted rate can be held.
Do I get a receipt?
Yes, every exchange comes with a receipt showing the currencies, amounts and rate.
Ready when you are
Call for today’s rate, or send us the details of a larger exchange and we’ll prepare a quote.